Your 100% satisfaction is our goal so we try to make our returns/exchanges process fast and hassle-free. If you are not completely satisfied with your purchase, you may return the product in new condition and original packaging with a receipt for a full refund of the product within 30 days. After 30 days you may exchange merchandise or receive a store credit with original receipt. From 30-60 days there will be a 15% restocking fee. No returns will be accepted after 60 days from the date of receipt.
Order Changes and Cancellations
After you place your order you may change or cancel the order anytime up until the time the item ships. Please note that shipping times vary based on availability and manufacturer. Call us at 800-xxx-xxxx and have ready your Name, Invoice Number and the change you would like to make to the order. If the item has already shipped then refer to the Return/Exchange Policy.
Once your order is placed you will receive an email notification notifying you we have received your order. Within 24-48 hours you will receive a second email from either DIY Garage Storage or the shipping company confirming the items has shipped. If you have not seen any of these emails, please check your spam file in your email program.
If you still have not received any correspondence from us send us an email at firstname.lastname@example.org including your first and last name and the order number. Or give us a call at 877.DIY.0852.
DIY Garage Storage collects customer information on our website solely for billing and contact information. DIY Garage Storage does not share or sell customer information to third parties.
When you place an order, request e-mail updates, request a catalog, or participate in a promotion, contest or survey, we may ask for some or all of the following: your name, address, phone number and e-mail address. If placing an order, we may ask for credit card information. We maintain a record of your online and catalog purchases. If you ship your order to an address different from your billing address, we will ask you to enter the Ship To name and address. Your information is used to process and deliver your order to the address you request. Your payment information allows us to bill your credit card company.
If we have any questions regarding your order, we will contact you by phone or e-mail. If you make a purchase, we may send you information and updates about new products, special sales and promotions. We use both e-mail and postal addresses to share information with our customers. When you supply e-mail addresses or other postal addresses, we use those addresses only for the purpose you intend.
Call us Toll Free at 877.DIY.0852
Monday through Friday 9AM to 5PM CST
Shipping is free on orders of $500 or more. On smaller orders shipping rates are based on the size of the order. If the order weighs less than 150lbs it will be sent small parcel (rates vary). If the order weighs over 150lbs it will be shipped using a freight carrier (normally 18-30% of the purchase price).
Taxes will be applied to orders placed in CA, TX and WA.
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